Digital Government

ICE has assembled a 'surveillance dragnet' with facial recognition and data, report says

Immigration and Customs Enforcement has used facial recognition to search through the driver's license photos of one in three adults in the U.S., according to a new report by Georgetown Law's Center on Privacy and Technology.

Federal CIO talks customer experience

Clare Martorana says that the government is working with the private sector to measure how it delivers products and services as part of an effort to improve the experiences Americans have with government services.

Senate bill to update 1960s-era cooperation rules wins support from leading state and local groups

The bill, introduced in the Senate in March, would require an update to guidance on state-federal cooperation that dates back to the 1960s.

Measuring administrative burden

Recipients have to invest time and energy to obtain government services and the burden of compliance can take a toll, especially in marginalized communities.

IRS leader explains why the IRS went to 

The agency needs to be able to identity proof online users at a certain level to be able to offer a full menu of online services, Rettig told lawmakers.

How GSA is remaking

The revamped "federal front door" won't be a mere portal—users will be able to complete end-to-end government services on the website.

IRS balks at public free-file suggestion from government watchdog

The Government Accountability Office thinks the IRS should identify and create more free-filing options for taxpayers, but the IRS says that it "does not believe a public free-filing option would significantly improve the taxpayer experience."

GSA to study facial recognition tech with equity in mind

The General Services is planning a study with 2,000 participants to help the agency decide whether to tap facial recognition tech for its service.

Agriculture Department offers grants to improve SNAP

The USDA says that the grants fall in line with administration priorities around equity and inclusion, as well as improving the customer experience of Americans interacting with government programs

Labor Dept. pilot taps state data for a new look at who is getting UI

Data on access to unemployment insurance broken down by demographics can help program administrators make sure that they help everyone entitled to the benefit access it, the Labor Department says.

White House looks to focus service delivery around 'life events'

The Biden administration is fleshing out a plan to organize government services around the needs of Americans and not around agency org charts.

SSA beta launches redesigned website

The Social Security Administration is collecting feedback on a website redesign before using it to replace the agency's current website later this year. A major goal: making it all less confusing.

Remaking government to meet the moment

Tara Dawson McGuinness, a alum and founder of New America’s New Practice Lab, talked to FCW about public interest technology and customer experience.

White House takes aim at administrative burdens

The Office of Management and Budget wants agencies to cut down on administrative burdens people have to endure to get government benefits. It's using the 1995 Paperwork Reduction Act to do it.

Biden team looks to raise customer satisfaction levels

The latest update to the President's Management Agenda includes targets for lifting federal customer satisfaction ratings up from historic lows.

Code for America's CEO on this moment in civic tech

Amanda Renteria talks about the recent customer experience executive order, the non-profit's work in federal and state government service delivery and what's next. plans to scale up without facial recognition tech – for now

The General Services Administration isn't ruling out using biometrics in its service, but the agency has concerns about equity and accessibility.