Federal officials caution employers on using AI in hiring
The Justice Department and the Equal Employment Opportunity Commission are sounding the alarm about the potential for AI human resources tools to discriminate against individuals with disabilities.
ICE has assembled a 'surveillance dragnet' with facial recognition and data, report says
Immigration and Customs Enforcement has used facial recognition to search through the driver's license photos of one in three adults in the U.S., according to a new report by Georgetown Law's Center on Privacy and Technology.
Federal CIO talks customer experience
Clare Martorana says that the government is working with the private sector to measure how it delivers products and services as part of an effort to improve the experiences Americans have with government services.
Senate bill to update 1960s-era cooperation rules wins support from leading state and local groups
The bill, introduced in the Senate in March, would require an update to guidance on state-federal cooperation that dates back to the 1960s.
Measuring administrative burden
Recipients have to invest time and energy to obtain government services and the burden of compliance can take a toll, especially in marginalized communities.
IRS leader explains why the IRS went to ID.me
The agency needs to be able to identity proof online users at a certain level to be able to offer a full menu of online services, Rettig told lawmakers.
How GSA is remaking USA.gov
The revamped "federal front door" won't be a mere portal—users will be able to complete end-to-end government services on the USA.gov website.
IRS balks at public free-file suggestion from government watchdog
The Government Accountability Office thinks the IRS should identify and create more free-filing options for taxpayers, but the IRS says that it "does not believe a public free-filing option would significantly improve the taxpayer experience."
GSA to study facial recognition tech with equity in mind
The General Services is planning a study with 2,000 participants to help the agency decide whether to tap facial recognition tech for its Login.gov service.
Agriculture Department offers grants to improve SNAP
The USDA says that the grants fall in line with administration priorities around equity and inclusion, as well as improving the customer experience of Americans interacting with government programs
Labor Dept. pilot taps state data for a new look at who is getting UI
Data on access to unemployment insurance broken down by demographics can help program administrators make sure that they help everyone entitled to the benefit access it, the Labor Department says.
White House looks to focus service delivery around 'life events'
The Biden administration is fleshing out a plan to organize government services around the needs of Americans and not around agency org charts.
SSA beta launches redesigned website
The Social Security Administration is collecting feedback on a website redesign before using it to replace the agency's current website later this year. A major goal: making it all less confusing.
Remaking government to meet the moment
Tara Dawson McGuinness, a Healthcare.gov alum and founder of New America’s New Practice Lab, talked to FCW about public interest technology and customer experience.
White House takes aim at administrative burdens
The Office of Management and Budget wants agencies to cut down on administrative burdens people have to endure to get government benefits. It's using the 1995 Paperwork Reduction Act to do it.
Biden team looks to raise customer satisfaction levels
The latest update to the President's Management Agenda includes targets for lifting federal customer satisfaction ratings up from historic lows.
Code for America's CEO on this moment in civic tech
Amanda Renteria talks about the recent customer experience executive order, the non-profit's work in federal and state government service delivery and what's next.
Login.gov plans to scale up without facial recognition tech – for now
The General Services Administration isn't ruling out using biometrics in its Login.gov service, but the agency has concerns about equity and accessibility.
What trends are driving public sector planning in 2022?
A new report identifies cooperation, resilience and service delivery as key themes as governments plan for a post-pandemic future.
Panel closes in on federal data use recommendations
The Advisory Committee on Data for Evidence Building is preparing a series of recommendations which officials said will center around increased stakeholder engagement and fostering public-private partnerships for effective evidence building methods.
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