Digital Government

How COVID has changed citizen services

Record demand for services and pandemic precautions have prompted some fundamental reassessments about delivery.

Digital Government

What 9/11 looked like inside the federal IT community

Mark Forman, the former administrator of the Office of E-Government and widely considered the first federal CIO, shares his recollections of the attacks of September 11, 2001.

Digital Government

It's time for government tech to address inequities in service delivery

Civil servants and vendors have traditionally approached government software with a mindset that has created administrative burdens – a confusing online application can stand in the way of someone getting healthcare, food assistance and unemployment insurance.

Digital Government

White House names Mina Hsiang to lead USDS

Mina Hsiang is the first woman and first Asian-American to lead the innovation shop. She was part of the U.S. Digital Service when it was launched after the troubled Healthcare.gov rollout.

Digital Government

New Labor Dept. office will focus on UI modernization

The office will implement a strategic modernization plan for unemployment insurance set to range from developing modular tech capabilities to identity verification.

Digital Government

GSA launches new Digital Corps to attract early-career techies

The first cohort of the new program, which launches in the fall, will focus on pandemic response, the economy, cybersecurity and streamlining government services.

Digital Government

Data and DOD's pivot from 'fight tonight'

The Pentagon is developing a tool that could help trace the impact of senior leaders' decisions down to the unit and years into the future.

Digital Government

Treasury taps Code for America for tax credit tool

The administration is getting a head start on releasing a permanent, multilingual, mobile-friendly tool for non-filers to sign up for its expanded CTC program with the help of the civic technology non-profit Code for America.

Digital Government

What we learned about accessibility by scanning more than 2 million federal .gov web pages

For government to effectively tackle the digital accessibility challenge, all agency stakeholders must become accessibility champions.

Digital Government

Wyden dings IRS for access issues in tax credit tool

The chairman of the Senate Finance Committee wants the tax agency to offer its advanced child tax credit tool in more mobile-friendly format and make the content available in more languages.

Digital Government

DHS lacks comprehensive strategy to counter violent extremism, report says

The Department of Homeland Security is failing to assess critical external factors and has not yet implemented a data governance framework while developing strategies around terrorism prevention, a new report warns.

Digital Government

TurboTax-maker Intuit will leave free tax filing partnership with IRS

The company’s decision throws the future of the Free File program, which was created as an alternative to an IRS free tax filing system, into doubt.

Digital Government

A procurement paradigm for digital government

By contracting with emerging technology companies that can create and deploy data-driven solutions, agencies can cut down on the number of government contracts and the associated red tape.

Digital Government

Labor watchdog calls out gaps in unemployment fraud reporting

The department says it will update current requirements so that data flagged as potentially fraudulent will be shared with the agency's Office of the Inspector General.

Digital Government

White House stresses stakeholder engagement in Evidence Act guidance

Three years after its passage, the Biden administration is now trying to provide clarity and additional recommendations for agencies still struggling to implement the Evidence-Based Policy Act.

Digital Government

Lawmakers mull federal response to state and local technology gaps

One potential fix could be for the federal government to harmonize its cybersecurity and data protection rules for state and local partners across federal agencies that interact with state systems.

Digital Government

Biden's pick to lead GSA: 'We can't implement government policy if we can't get the damn websites to work'

Robin Carnahan said she will focus on making General Services Administration's offerings more user friendly and digitally secure while improving governmentwide cybersecurity efforts.

Digital Government

IRS chief presses case for boost in IT, cyber funding

IRS Commissioner Charles Rettig said the agency can use a 10% increase in funding included in the White House fiscal year 2022 budget proposal to "improve conditions for every American" while strengthening the agency's cyber posture.

Digital Government

Leveraging the TMF to improve customer experience

Focusing on customer experience as part of the Technology Modernization Fund investment strategy will enable agencies to improve service and build trust in government.

Digital Government

Many federal websites don't meet accessibility requirements, study finds

Out of 72 government websites studied, 30% didn't meet accessibility standards, according to the Information Technology and Innovation Foundation.

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