How COVID has changed citizen services
Record demand for services and pandemic precautions have prompted some fundamental reassessments about delivery.
What 9/11 looked like inside the federal IT community
Mark Forman, the former administrator of the Office of E-Government and widely considered the first federal CIO, shares his recollections of the attacks of September 11, 2001.
It's time for government tech to address inequities in service delivery
Civil servants and vendors have traditionally approached government software with a mindset that has created administrative burdens – a confusing online application can stand in the way of someone getting healthcare, food assistance and unemployment insurance.
White House names Mina Hsiang to lead USDS
Mina Hsiang is the first woman and first Asian-American to lead the innovation shop. She was part of the U.S. Digital Service when it was launched after the troubled Healthcare.gov rollout.
New Labor Dept. office will focus on UI modernization
The office will implement a strategic modernization plan for unemployment insurance set to range from developing modular tech capabilities to identity verification.
GSA launches new Digital Corps to attract early-career techies
The first cohort of the new program, which launches in the fall, will focus on pandemic response, the economy, cybersecurity and streamlining government services.
Data and DOD's pivot from 'fight tonight'
The Pentagon is developing a tool that could help trace the impact of senior leaders' decisions down to the unit and years into the future.
Treasury taps Code for America for tax credit tool
The administration is getting a head start on releasing a permanent, multilingual, mobile-friendly tool for non-filers to sign up for its expanded CTC program with the help of the civic technology non-profit Code for America.
What we learned about accessibility by scanning more than 2 million federal .gov web pages
For government to effectively tackle the digital accessibility challenge, all agency stakeholders must become accessibility champions.
Wyden dings IRS for access issues in tax credit tool
The chairman of the Senate Finance Committee wants the tax agency to offer its advanced child tax credit tool in more mobile-friendly format and make the content available in more languages.
DHS lacks comprehensive strategy to counter violent extremism, report says
The Department of Homeland Security is failing to assess critical external factors and has not yet implemented a data governance framework while developing strategies around terrorism prevention, a new report warns.
TurboTax-maker Intuit will leave free tax filing partnership with IRS
The company’s decision throws the future of the Free File program, which was created as an alternative to an IRS free tax filing system, into doubt.
A procurement paradigm for digital government
By contracting with emerging technology companies that can create and deploy data-driven solutions, agencies can cut down on the number of government contracts and the associated red tape.
Labor watchdog calls out gaps in unemployment fraud reporting
The department says it will update current requirements so that data flagged as potentially fraudulent will be shared with the agency's Office of the Inspector General.
White House stresses stakeholder engagement in Evidence Act guidance
Three years after its passage, the Biden administration is now trying to provide clarity and additional recommendations for agencies still struggling to implement the Evidence-Based Policy Act.
Lawmakers mull federal response to state and local technology gaps
One potential fix could be for the federal government to harmonize its cybersecurity and data protection rules for state and local partners across federal agencies that interact with state systems.
Biden's pick to lead GSA: 'We can't implement government policy if we can't get the damn websites to work'
Robin Carnahan said she will focus on making General Services Administration's offerings more user friendly and digitally secure while improving governmentwide cybersecurity efforts.
IRS chief presses case for boost in IT, cyber funding
IRS Commissioner Charles Rettig said the agency can use a 10% increase in funding included in the White House fiscal year 2022 budget proposal to "improve conditions for every American" while strengthening the agency's cyber posture.
Leveraging the TMF to improve customer experience
Focusing on customer experience as part of the Technology Modernization Fund investment strategy will enable agencies to improve service and build trust in government.
Many federal websites don't meet accessibility requirements, study finds
Out of 72 government websites studied, 30% didn't meet accessibility standards, according to the Information Technology and Innovation Foundation.
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