Whether it's delivering better care for veterans, transforming internal business processes to make federal employees more effective and efficient, or improving the citizen experience on federal websites, digital government aims to enable better government. New tools and technologies are an essential part of these efforts, but the true transformation takes place in the analog world -- rethinking business processes, changing the workplace culture and elevating services to meet today's customer expectations.

Federal agencies have pursued these goals for years, yet too many digital efforts still fail to deliver as expected. And with a new administration in 2021, reassessment is in store for most every initiative.

FCW's 2021 Digital Government Summit explored how agencies can better streamline operations, pursue missions more effectively and deliver greater value to citizens.

Attendees came away with a better understanding of:

  • How to manage digital services across multiple channels
  • Data’s growing role in user-centric design
  • Common obstacles to digital transformation
  • The importance of self-service in a citizen services strategy
  • Security considerations in digital services
  • Advancements in citizen relationship management
  • Leadership's role in cultivating a culture of innovation
  • Acquisition strategies for digital services
  • Shared digital services and interagency resources


  • Carahsoft
  • HP
  • Yubico
  • Acquia
  • Splunk
  • Zendesk
  • Zendesk
  • Box
  • Box
  • Box


Wednesday, March 3, 2021

8 AM
9 AM
10 AM
11 AM
12 PM
8:10 AM - 8:15 AM Welcome and Opening Remarks
8:15 AM - 8:40 AM Opening Government Keynote: The Defense Data Strategy and its Commandments
  • David Spirk Chief Data Officer Department of Defense
  • Ahmad Karwan* Senior Account Executive Zendesk

    *Providing Session Opening Remarks
8:40 AM - 9:00 AM Trends in Zero Trust Security
9:00 AM - 9:40 AM Panel: Guide to Accelerating Secure Digital Transformation
9:40 AM - 10:05 AM FHA Renovates Digital Operations
  • Arthur Chin Digital Service Officer HUD

    [Pending Agency Approval]
  • Jonathan Alboum* Federal CTO and Principal Digital Strategist ServiceNow

    *Providing Session Opening Remarks
10:05 AM - 10:15 AM Coffee Break
10:15 AM - 10:45 AM Executive Insights: Benefits of Customer Identity and Access Management (CIAM)
  • Phil Lam Director of the Identity Portfolio, Technology Transformation Services General Services Administration
  • Troy Schneider Editor-in-Chief FCW & GCN
10:45 AM - 11:05 AM Welcome to the Content Cloud
11:05 AM - 11:45 AM Panel: Actionable Steps for Digital CX Modernization
  • Jeff Frederick Sr Solutions Engineer, Federal Yubico
  • Courtney Winship Chief, Digital Services Division,
    Office of Citizenship & Applicant Information Services
    U.S. Citizenship and Immigration Services
  • Nicholas Langle Lead User Experience Software Developer National Renewable Energy Laboratory
11:45 AM - 12:15 PM Executive Insights: Leveraging Cloud for Better Mission Delivery
  • Juliana Vida GVP, Chief Strategic Advisor - Public Sector Splunk
  • La'Naia Jones Deputy Chief Information Officer (DCIO) National Security Agency
  • Anne Armstrong Chief Content and Alliance Officer Public Sector 360
12:15 PM - 12:35 PM Best Practices for Leading Digital Transformation in Government Through Human-Centered Design
12:35 PM - 1:00 PM Closing Government Keynote: Building Innovation Cultures
1:00 PM Closing Remarks



Washington Marriott at Metro Center
775 12th St NW | Washington, DC 20005


The Metro Center Station (red/blue/orange/silver lines) is .1 miles from the hotel and in walking distance.


Valet parking is available at the front entrance to the Washington Marriott at Metro Center on 12th Street.Please note: Parking is not included with your registration.


NASBA CPE Registry

In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.

Number of CPE Credits: 5

CPE Accreditation: Program knowledge level is overview and there is no prerequisite education or advanced preparation require.

Delivery Method: Group Internet Based

Field of Study: Information Technology

Registration # 137543

1105 Media is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org

Digital Government Summit

DATE: March 3, 2021

TIME: 8:10 am - 1:00 pm
(all times are ET)


COST: FREE for Government Attendees*

*Government registrations require a valid .gov/.mil email address for verification


To learn more about sponsoring this event, please contact:

Kharry Wolinsky
Public Sector 360
[email protected]