• FCW
  • GCN
  • WT
  • DS


  • Date: Thursday, October 12, 2017
  • Time: 7:30AM - 11:30AM
  • Cost: FREE for Government Attendees
  • Location: The Willard InterContinental Hotel
    1401 Pennsylvania Ave NW
    Washington, DC 20004

The federal government’s vision for digital services is evolving.

Early on, agencies saw digital services primarily as a way to improve customer service, providing employees or citizens with easier access to information and services. While that is still an important goal, agencies now understand that the development of digital services also provides an opportunity to leverage new technologies and processes to transform their operations, making them more efficient and flexible than ever before.

In a recent survey conducted by 1105 Media, 66 percent of respondents said that improving the efficiency of internal processes was a very important benefit of digital government initiatives, while 65 percent said the same about improving the quality and speed of services. And the more experience that respondents had with digital services, the more likely they were to find these benefits highly important.

The survey also found that agencies are focused on transformation. Fifty-four percent of respondents said that their agencies had either established a vision for transformation at the senior agency management level or begun implementing integrated approaches to transformation throughout the agency. Another 15 percent said that their agency’s culture, goals and projects were based primarily on transformative processes. 

Register now for this event where thought-leaders from across government will discuss digital services strategies, with a focus on aligning vision, systems and processes that can bring about lasting change for both agency customers and agency operations.

Potential topics to be addressed include:

  • Digital swat teams
  • Automated workflows
  • Digitizing forms
  • DevOps
  • Data-driven services
  • Identity management
  • Cloud-based services
  • Optimized mobile services

The Willard InterContinental Hotel

Via Metro

The Federal Triangle Metro stop (orange/blue lines) is 2 blocks away and the Metro Center metro stop (red line) is three blocks away, both within walking distance of the hotel.

Via Driving

The Willard Hotel offers valet parking at the main entrance on Pennsylvania Ave NW. The hotel public parking entrance is located on F Street NW behind the Willard Hotel, between 14th Street NW and 15th Street NW. There are additional public garages on F Street NW and at the National Press Building, with two entrances on 13th Street NW. Please note that the lots fill up early, so allow extra time.

Please note: Parking is not included with your registration.

CPE Credits Available

CPE Credits are available for the Event: Face-to-Face Digital Services

In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.

Program Level: Basic with no pre-requisites required

Delivery Method: Group Live, Specialized Knowledge and Application, Registration # 137543

1105 Media PSMG is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.learningmarket.org

Presented By

To Sponsor:

    Stacy Money
    1105 Public Sector Media Group
    Phone: 415-444-6933
    Stacy Money