• GCN
  • WT
  • DS

  • Date: Wednesday, September 13, 2017
  • Time: 7:30AM - 11:30AM
  • Cost: FREE for Government Attendees
  • Location: The Willard InterContinental Hotel
    1401 Pennsylvania Ave NW
    Washington, DC 20004

The federal government’s vision for digital services is evolving.

Early on, agencies saw digital services primarily as a way to improve customer service, providing employees or citizens with easier access to information and services. While that is still an important goal, agencies now understand that the development of digital services also provides an opportunity to leverage new technologies and processes to transform their operations, making them more efficient and flexible than ever before.

In a recent survey conducted by 1105 Media, 66 percent of respondents said that improving the efficiency of internal processes was a very important benefit of digital government initiatives, while 65 percent said the same about improving the quality and speed of services. And the more experience that respondents had with digital services, the more likely they were to find these benefits highly important.

The survey also found that agencies are focused on transformation. Fifty-four percent of respondents said that their agencies had either established a vision for transformation at the senior agency management level or begun implementing integrated approaches to transformation throughout the agency. Another 15 percent said that their agency’s culture, goals and projects were based primarily on transformative processes. 

Register now for this event where thought-leaders from across government will discuss digital services strategies, with a focus on aligning vision, systems and processes that can bring about lasting change for both agency customers and agency operations.

Potential topics to be addressed include:

  • Digital swat teams
  • Automated workflows
  • Digitizing forms
  • DevOps
  • Data-driven services
  • Identity management
  • Cloud-based services
  • Optimized mobile services

Featured Speakers:

  • Dr. Lynda C. Davis
  • Chief Veterans Affairs Experience Officer,
    U.S. Department of Veterans Affairs
  • Click for Bio

    Dr. Davis is nationally recognized for her leadership in the development and implementation of significant and sustainable programs that successfully support the full spectrum of quality of life support and services for military personnel, veterans, their families, caregivers and survivors. A former Army Signal Officer and the mother of a veteran, Dr. Davis serves as the Chief Veterans Experience Officer for VA.

    Her previous government tenures included serving the Department of Defense as the Deputy Undersecretary of Defense for Military Community and Family Policy (MCFP), and at the Department of the Navy as the Deputy Assistant Secretary for Military Personnel Policy (DASN MPP). She also served as the designated lead for the joint Department of Defense (DoD) and VA response to the recommendations of Commission on Care for America's Returning Wounded Warriors. In that role, Dr. Davis promoted the consistent delivery of highest quality, comprehensive care and support by creating the DoD and VA Recovery Care Programs, initiating the use of comprehensive, family inclusive Recovery Care Plans and launching the National Resource Directory.

    Prior to joining the VA, Dr. Davis served as the Executive Vice President at the Tragedy Assistance Program for Survivors (TAPS), where she was the Executive Director of the Military and Veteran Caregiver Network (MVCN), and as the CEO of a service disabled veteran owned small business specializing in education, training and health and human services.

    A former clinician at a VA Medical Center, Dr. Davis served on the faculty of the Departments of Psychiatry and Public Administration at the University of Southern California where she earned a Ph.D. and a Masters of Public Administration with a specialization in Human Services Administration; she also holds a Masters of Arts in Community Clinical Psychology.

    Dr. Davis’ voluntary service includes service on the Boards of the Veterans Advisory Council on Rehabilitation (VACOR), the Defense Advisory Committee on Women in the Military Service (DACOWITS), the Elizabeth Dole Foundation, Student Veterans of America, the Virginia Wounded Warrior Program, and the National Council for Adoption.

  • Susan E. Wedge
  • Vice President and Partner, IBM Global Business Services
  • Click for Bio

    Ms. Susan Wedge is an IBM Global Business Services Vice President and Partner with over two decades of experience leading US Public Sector transformation initiatives. She currently leads the company’s US Public Sector Interactive Experience and Cognitive Process Transformation growth platforms. In this role, she’s responsible for growing and delivering digital and cognitive consulting services within the government and education markets, leading client co-creation efforts to build innovative solutions and core offerings, and developing employee skills and capabilities.

    After graduating from the University of Virginia with a Bachelor of Science. in Commerce, Ms. Wedge started her career as a consultant at American Management Systems, Inc. While there, she focused on transforming the financial operations of her US Public Sector clients through the implementation of commercial-off-the-shelf and custom software solutions. Ms. Wedge came to IBM in 2002. Since that time, she has expanded her focus and led numerous teams in the transformation of all aspects of her clients’ business. She currently leaves outside of Washington DC with her husband and two children.

  • Adam Miles
  • Senior Analyst, Strategic Issues, U.S. Government Accountability Office
  • Melanie Pustay
  • Director of Office of Information Policy, Department of Justice
7:00 - 8:00AM
Registration, Continental Breakfast & Networking
8:00 - 8:05AM
Welcome & Opening Remarks
8:05 - 8:35AM
Government Session I
8:35 - 8:50AM
Technology Insights I
Susan E. Wedge
Vice President and Partner, IBM Global Business Services
8:50 - 9:20AM
Government Session II | Transforming the Customer Experience
Dr. Lynda C. Davis
Chief Veterans Experience Officer, Department of Veterans Affairs
9:20 - 9:35AM
Technology Insights II
9:35 - 9:55AM
Networking Break
9:55 - 10:25AM
Government Session III
Melanie Pustay
Director of Office of Information Policy, Department of Justice
10:25 - 10:40AM
Technology Insights III
10:40 - 11:10AM
Government Session IV | Open Innovation and Citizen Engagement
Adam Miles
Senior Analyst, Strategic Issues,
U.S. Government Accountability Office
11:10 - 11:35AM
Technology Insights IV
11:35AM - 12:00PM
Government Session V
Closing Remarks

The Willard InterContinental Hotel

Via Metro

The Federal Triangle Metro stop (orange/blue lines) is 2 blocks away and the Metro Center metro stop (red line) is three blocks away, both within walking distance of the hotel.

Via Driving

The Willard Hotel offers valet parking at the main entrance on Pennsylvania Ave NW. The hotel public parking entrance is located on F Street NW behind the Willard Hotel, between 14th Street NW and 15th Street NW. There are additional public garages on F Street NW and at the National Press Building, with two entrances on 13th Street NW. Please note that the lots fill up early, so allow extra time.

Please note: Parking is not included with your registration.

CPE Credits Available

CPE Credits are available for the Event: Face-to-Face Digital Services

In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.

Program Level: Basic with no pre-requisites required

Delivery Method: Group Live, Specialized Knowledge and Application, Registration # 137543

1105 Media PSMG is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.learningmarket.org

Presented By


Sponsored By

To Sponsor:

    Stacy Money
    1105 Public Sector Media Group
    Phone: 415-444-6933
    Stacy Money