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The federal government’s vision for digital services is evolving.

Early on, agencies saw digital services primarily as a way to improve customer service, providing employees or citizens with easier access to information and services. While that is still an important goal, agencies now understand that the development of digital services also provides an opportunity to leverage new technologies and processes to transform their operations, making them more efficient and flexible than ever before.

In a recent survey conducted by 1105 Media, 66 percent of respondents said that improving the efficiency of internal processes was a very important benefit of digital government initiatives, while 65 percent said the same about improving the quality and speed of services. And the more experience that respondents had with digital services, the more likely they were to find these benefits highly important.

The survey also found that agencies are focused on transformation. Fifty-four percent of respondents said that their agencies had either established a vision for transformation at the senior agency management level or begun implementing integrated approaches to transformation throughout the agency. Another 15 percent said that their agency’s culture, goals and projects were based primarily on transformative processes. 

At this event we heard from thought-leaders from across government who discussed digital services strategies, with a focus on aligning vision, systems and processes that can bring about lasting change for both agency customers and agency operations.

Topics addressed include:

  • Digital swat teams
  • Automated workflows
  • Digitizing forms
  • DevOps
  • Data-driven services
  • Identity management
  • Cloud-based services
  • Optimized mobile services

Featured Speakers:

  • Matt Lira
  • Special Assistant to the President for Innovation
    Policy and Initiatives, White House Office of American Innovation
  • Click for Bio

    Matt is currently at the White House Office of American Innovation, where he works to coordinate priority policy initiatives for the office. For the past decade, Matt’s work has placed him at the cross-section of politics, government and the emerging digital economy. With a unique mixture of experiences in Congressional Leadership and national campaigns, he has gained first-hand insight into our nation’s political and governing institutions.

    Previously, Matt has served as Senior Advisor to House Majority Leader Kevin McCarthy, Digital Director for then-VP Nominee Paul Ryan and a Senior Advisor to House Majority Leader Eric Cantor. In these capacities, he served on the senior leadership staff, participated in daily strategy discussions on the issues facing the House of Representatives and worked to modernize Congressional institutions.

    Prior to returning to government, Lira served as the Deputy Executive Director of the National Republican Senatorial Committee during the 2014 election cycle – successfully defending every Republican Senate seat and gained nine seats, the largest Senate gain by either party since 1980.

    Throughout his work in government, Lira has aimed to forge trust and consensus by bringing people together to find areas where progress can be made. In an era of deep partisanship, his work has frequently earned the support of both sides of the aisle.

    In 2015, Matt served as an Institute of Politics Fellow at the Harvard Kennedy School, focused on the impact of the digital economy on politics and governance. In 2012, Matt was recognized by Tech Crunch as one of the “20 Most Innovative People in Democracy.”

  • Dr. Lynda C. Davis
  • Chief Veterans Experience Officer,
    U.S. Department of Veterans Affairs
  • Click for Bio

    Dr. Davis is nationally recognized for her leadership in the development and implementation of significant and sustainable programs that successfully support the full spectrum of quality of life support and services for military personnel, veterans, their families, caregivers and survivors. A former Army Signal Officer and the mother of a veteran, Dr. Davis serves as the Chief Veterans Experience Officer for VA.

    Her previous government tenures included serving the Department of Defense as the Deputy Undersecretary of Defense for Military Community and Family Policy (MCFP), and at the Department of the Navy as the Deputy Assistant Secretary for Military Personnel Policy (DASN MPP). She also served as the designated lead for the joint Department of Defense (DoD) and VA response to the recommendations of Commission on Care for America's Returning Wounded Warriors. In that role, Dr. Davis promoted the consistent delivery of highest quality, comprehensive care and support by creating the DoD and VA Recovery Care Programs, initiating the use of comprehensive, family inclusive Recovery Care Plans and launching the National Resource Directory.

    Prior to joining the VA, Dr. Davis served as the Executive Vice President at the Tragedy Assistance Program for Survivors (TAPS), where she was the Executive Director of the Military and Veteran Caregiver Network (MVCN), and as the CEO of a service disabled veteran owned small business specializing in education, training and health and human services.

    A former clinician at a VA Medical Center, Dr. Davis served on the faculty of the Departments of Psychiatry and Public Administration at the University of Southern California where she earned a Ph.D. and a Masters of Public Administration with a specialization in Human Services Administration; she also holds a Masters of Arts in Community Clinical Psychology.

    Dr. Davis’ voluntary service includes service on the Boards of the Veterans Advisory Council on Rehabilitation (VACOR), the Defense Advisory Committee on Women in the Military Service (DACOWITS), the Elizabeth Dole Foundation, Student Veterans of America, the Virginia Wounded Warrior Program, and the National Council for Adoption.

  • Larry Gillick
  • Deputy Director of Digital Strategy,
    Department of the Interior
  • Click for Bio

    Larry Gillick is Deputy Director for Digital Strategy at the U.S. Department of the Interior.

    Larry helps set standards for web and social media across his agency and its constituent bureaus and offices, including establishing a common cloud-based platform for Web hosting and flexible support contracts. He has done much of the negotiation with social media services for federal-friendly terms of service, manages video production for the Secretary’s office (established a widely used business model for live webcasting), and has run one of his agency’s successful social media presences.

    An Army veteran with experience leading teams widely spread by geography, Larry now acts as the prime point of contact for agency-level web efforts. His recent projects include creation and enhancement of a Drupal platform-as-a-service that hosts DOI.gov, FCG.gov, BSEE.gov and DOIOIG.gov. He advises other agencies on web and social media issues and was an invited speaker at this year’s DrupalCon GovSummit in New Orleans.

    A content-creator by training (screenplays, short films, multi-media productions, websites), Larry says that his greatest impact during government service has been in the projects that he helped kill or slow down until they were done right. “Smart people sometimes have ideas that look great from their perspective -- and in government, it’s easy to be just a follower. What’s more helpful is to provide other perspectives -- counsel, not just obedience. That’s what I expect from my people and part of the value I offer to my own leadership.”

    He has an MA from Syracuse University’s S.I. Newhouse School of Public Communication and is ABT on an MFA in Digital Cinema.

  • Adam Miles
  • Senior Analyst, Strategic Issues, U.S. Government Accountability Office
  • Click for Bio

    Adam Miles is a Senior Analyst in Strategic Issues at the Government Accountability Office. Since joining GAO in 2009 his work has focused on federal performance management and government innovation. Most recently, he led GAO’s reviews of how federal agencies are using crowdsourcing and open innovation to harness outside expertise and achieve goals. Adam received his M.P.A. from American University, and a B.A. with honors in political science from the University of Kansas. He is also currently a research fellow at the American Society for Public Administration Center for Accountability and Performance.

  • Melanie Pustay
  • Director of Office of Information Policy,
    Department of Justice
  • Click for Bio

    Melanie Ann Pustay became the Director of the Office of Information Policy of the United States Department of Justice in 2007. The Office of Information Policy is responsible for developing policy guidance for Executive Branch agencies on the Freedom of Information Act (FOIA), providing legal counsel and training to agency personnel on the procedural and substantive aspects of the Act, and for overseeing agency compliance with the law.

    Before becoming Director, Melanie served eight years as Deputy Director of OIP, where she was responsible for the Department’s responses to access requests made to the Department's Senior Leadership Offices, including the Offices of the Attorney General, Deputy Attorney General and Associate Attorney General. Beginning in 2003 and continuing today, she has worked extensively with government officials in other countries to assist those officials in implementing their own openness-in-government initiatives.

    She received the Attorney General's Distinguished Service Award for her role in providing legal advice, guidance, and assistance on records disclosure issues. She graduated from American University's Washington College of Law where she served on Law Review.

  • Chris Borneman
  • Chief Technology Officer, Software AG Government Solutions
  • Click for Bio

    Chris Borneman is a well-recognized industry leader and CTO at Software AG Government Solutions. In his role, he is responsible for defining technology requirements that support our business strategy within the Aerospace and Defense and Federal markets. Also, given his experience designing and building cloud-based supply chain networks, managing integration-based modernization programs, and performing various data center migrations and expansions, Chris is often recruited to guide customer technology groups in their transformation initiatives.

  • Bob Osborn
  • Federal Chief Technology Officer, ServiceNow
  • Click for Bio

    Robert (Bob) Osborn is Chief Technology Officer for Service Now (Federal). Bob is an accomplished senior executive who has held many high level IT leadership positions, including Director of Logistics IT for the U.S. Army G4, Deputy J6/CIO for U.S. Transportation Command, and CIO of the National Nuclear Security Administration where he was responsible for the Nation’s nuclear weapons design and manufacturing information. He has led major IT and organizational transformations throughout his career and is an acknowledged thought leader recognized across the public sector market. As a user of ServiceNow, Bob led ITIL based Enterprise Service Management standardization within the Federal Government. Bob also served as a United States Marine Corps officer for 27 years.

  • Mark Smith
  • Federal Solutions Architect Manager, Amazon Web Services
  • Click for Bio

    Mark Smith has worked for AWS since 2015 where he leads a team of solution architects that supports federal customers with cloud adoption. Prior to AWS, Mark led a team of systems engineers who helped federal agencies use middleware to build IT systems. Mark also worked as an IT architect and altogether has been working in federal for 30 years as an engineer, architect and technical leader.

  • Susan E. Wedge
  • Vice President and Partner, IBM Global Business Services
  • Click for Bio

    Ms. Susan Wedge is an IBM Global Business Services Vice President and Partner with over two decades of experience leading US Public Sector transformation initiatives. She currently leads the company’s US Public Sector Interactive Experience and Cognitive Process Transformation growth platforms. In this role, she’s responsible for growing and delivering digital and cognitive consulting services within the government and education markets, leading client co-creation efforts to build innovative solutions and core offerings, and developing employee skills and capabilities.

    After graduating from the University of Virginia with a Bachelor of Science. in Commerce, Ms. Wedge started her career as a consultant at American Management Systems, Inc. While there, she focused on transforming the financial operations of her US Public Sector clients through the implementation of commercial-off-the-shelf and custom software solutions. Ms. Wedge came to IBM in 2002. Since that time, she has expanded her focus and led numerous teams in the transformation of all aspects of her clients’ business. She currently leaves outside of Washington DC with her husband and two children.

7:00 - 8:00AM
Registration, Continental Breakfast & Networking
8:00 - 8:05AM
Welcome & Opening Remarks
John Stein Monroe
Senior Events Editor, 1105 Public Sector Media Group
8:05 - 8:35AM
Opening Keynote | A New Vision for Digital Services
Matt Lira
Special Assistant to the President for Innovation Policy
and Initiatives, White House Office of American Innovation
8:35 - 8:50AM
Technology Insights I | Designing the Digital Reinvention of Government
Susan E. Wedge
Vice President and Partner, IBM Global Business Services
8:50 - 9:20AM
Government Session II | Transforming the Customer Experience
Dr. Lynda C. Davis
Chief Veterans Experience Officer, Department of Veterans Affairs
9:20 - 9:35AM
Technology Insights II | Accelerating Cloud Adoption – A Technical Perspective
Mark Smith
Federal Solutions Architect Manager, Amazon Web Services
9:35 - 9:55AM
Networking Break
9:55 - 10:25AM
Government Session III | Assembling the Digital Services Team
Melanie Pustay
Director of Office of Information Policy, Department of Justice
10:25 - 10:40AM
Technology Insights III | Navigating the Road to Continuous Digital Transformation
Chris Borneman
Chief Technology Officer, Software AG Government Solutions
10:40 - 11:10AM
Government Session IV | Open Innovation and Citizen Engagement
Adam Miles
Senior Analyst, Strategic Issues,
U.S. Government Accountability Office
11:10 - 11:25AM
Technology Insights IV | Keeping Up With the Jones’ (Or – How Can Federal Agencies Keep Up with New Technology?)
Bob Osborn
Federal Chief Technology Officer, ServiceNow
11:25 - 11:55AM
Government Session V | A New Take on Employee Engagement
Larry Gillick
Deputy Director of Digital Strategy, Department of the Interior
11:55AM - 12:00PM
Closing Remarks
John Stein Monroe
Senior Events Editor, 1105 Public Sector Media Group

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