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Robotic Process Automation

Dec 06, 2017

8:40 am - 9:05 am

Justin Herman

Emerging Citizen Technology Inter-Agency Lead

General Services Administration

Introduction by: Bhavish Madurai

Partner, Cognitive Leader - Federal Civilian, Homeland Security & Justice


Robotic Process Automation is the use of software to automate routine, high-volume tasks prone to human error. It provides an intelligent automation solution in the form of a software “robot" or “virtualized FTE" that mimics human action to perform administrative tasks. This cutting edge technology has a numerous applications and can help agencies increase organizational performance, comply with agency specific regulations, enable staff to be mission oriented and focus on higher-value judgment based decision making and customer relationships, and reduce the cost of quality and increase delivery speeds.