Emerging Citizen Technology Inter-Agency Lead
General Services Administration
Robotic Process Automation is the use of software to automate routine, high-volume tasks prone to human error. It provides an intelligent automation solution in the form of a software “robot" or “virtualized FTE" that mimics human action to perform administrative tasks. This cutting edge technology has a numerous applications and can help agencies increase organizational performance, comply with agency specific regulations, enable staff to be mission oriented and focus on higher-value judgment based decision making and customer relationships, and reduce the cost of quality and increase delivery speeds.