Executive Director, Products and Services Delivery Management Office
Department of Homeland Security
“You don’t know what you don’t know” has never been more true than in going through the CDM discovery process. Surprises such as learning who and what are on your networks can upend plans, or at the least, cause some internal embarrassment. There are a lot of things you can’t know about CDM until you’re in the thick of it. The program can be a reality check for things like budgeting, staffing and acquisitions. Carlene Illeto brings both depth and levity in sharing her experiences in leading the Department of Homeland Security’s CDM program. She will discuss lessons learned, challenges, and the things you need to know as you move through the program.