James D. Nichols
James D. Nichols is an IT Professional with more than 27 years of progressive information technology professional services experience in management and leadership, IT Consulting, Systems Engineering, and Operations Management. During that time, he has developed specializations in Data Center Management, Network Operations Management, Service Delivery Excellence, and Service Management and Project/Program management best practices in accordance with a variety of IT service related frameworks and standards. His strengths include program and project planning, ITSM process design and improvement, ITSM tool suite development and configuration, Agile Development, technology alignment, and transition planning. Mr. Nichols holds ITIL v3 Intermediate Certifications in Service Design, Service Transition, and Service Operations and is a Certified ITIL Trainer.