Sr Director, Product Management
April Hickel is a Senior Director for Digital Service Operations Product Management. Her responsibilities include understanding software market dynamics; setting product strategic direction; and working directly with customers, from acquisition to deployment, for BMC’s DSO portfolio. She has over 17 years of diversified experience in enterprise software solutions with a focus on business process design and management. April is a frequently requested speaker on Enterprise Middleware Management and actively participates in many national user groups and industry events. April’s previous experience included managing a team of senior service professionals and assisting enterprise customers in implementing complex enterprise application integration software solutions. She worked closely with IBM in the design and implementation for multiple IBM certification tests including certification tests for WebSphere Message Broker. April holds multiple technology certifications from IBM in middleware.