Jeff Hess

Senior Vice President, Customer Experience and Presales


Jeff Hess is the senior vice president of Customer Experience and Presales. He is responsible for the customer experience, which includes value engineering, solution engineering, centers of excellence, sales enablement and BMC’s Executive Briefing Centers.

Prior to joining BMC, Jeff was the global senior vice president of value engineering at SAP leading a dynamic, cutting-edge presales team in driving the vision to value for customers. His main focus was building the vision for change, the roadmap to value and the business case for transformation for all SAP solutions.

Jeff holds a bachelor of science degree in chemical engineering from the University of Delaware and an MBA in finance from Goizueta Business School at Emory University.