On February 28th, FCW held its Citizen Engagement Summit , focused on reengineering systems, policies, and processes used to improve an organization’s ability to manage and deliver services across multiple channels. If you missed the Conference, you can download additional content below to learn more about this topic.
Improving Citizen Engagement: How to Meet Rising Expectations
Positive interactions between citizens and government agencies don’t happen without some forethought and effort, especially where technology is concerned. Citizens interacting with the government expect the same type of service they receive from online commercial companies: fast, easy, and user-friendly. Can agencies deliver? At a recent Citizen Engagement Summit, government and industry experts discussed best methods. Read more for the Rules of Engagement on interacting with citizen customers.