Deputy Director of Digital Strategy
Department of the Interior
Director, Mobile Program, GSA Technology Transformation Service
U.S. General Services Administration
Consultant for Tax Administration and Tax IT; Former Deputy CIO for Operations Support, IRS; Former Director of the Business Modernization Office, IRS
Deputy Director, Center for New Media and Promotion
U.S. Census Bureau
Agencies are at different stages of achieving digital transformation and improved citizen engagement. In this discussion, panelists will share their varying experiences in growing digitally, lessons learned, and the impact on citizen engagement. They will talk about organizational culture and how leaders can set the tone for agencies to embrace communicating digitally with citizens.