Chief Customer Officer
U.S. General Services Administration
Anahita Reilly serves as GSA’s Chief Customer Officer.
She and her team seek to improve the end-to-end experience of GSA customers by aligning operations to customer needs. They use quantitative and qualitative data and Human-Centered Design methods to identify and implement process and technology solutions.
Before joining GSA, Anahita led data analytics and budget focused projects at the Department of the Treasury with a mission to use real-time resource management data to improve managerial decision making. Anahita is a certified Lean Six Sigma (LSS) green belt and Project Management Professional (PMP) with prior experience consulting for both public and private-sector organizations.
Anahita earned a Master in Business Administration from the College of William & Mary and Bachelor of Science degrees in Investment Finance and Human Resources Management from Virginia Tech.