Embracing Expectations: Meeting Customers Where They Are

Nov 29, 2018

9:05 am - 9:45 am

Michele Bartram, M.S. IMC

Customer Experience Officer, Office of the Assistant Director Communications Directorate

U.S. Census Bureau

Barbara C. Morton

Deputy, Veterans Experience Office

Department of Veterans Affairs

Jeneanne Rae

Customer Experience Leader, Civilian Sector

Deloitte Consulting LLP

Customers expect to have the same user experiences with government that they have with private organizations. What needs to happen in agencies to meet rising customer expectations?