Delivering Smarter Digital Services

Mariela Melero

Chief, Office of Citizenship and Applicant
External Affairs Directorate

U.S. Citizenship and Immigration Services

Mariela Melero was appointed chief of the Office of Citizenship and Applicant Information Services in May 2018.

Melero previously served as associate director of the Customer Service and Public Engagement Directorate from 2012 to 2018.

Under her leadership, CSPE developed and implemented a new customer service delivery model. This included increasing access to agency information and services, promoting transparency between the customer and USCIS and ensuring the customer and stakeholder feedback loop is seamless.

Before her appointment, Melero was the chief of the Office of Public Engagement. Melero joined federal service in 1987 as director of Public Affairs for the former Immigration and Naturalization Service in Houston. She also served as director of the agency’s regional office for Congressional and Public Affairs in Dallas. In 2003, Melero joined the agency’s headquarters office in Washington as deputy chief of the newly established USCIS Office of Citizenship. In 2006, she transitioned to the Office of Communications as deputy director.

Melero obtained her undergraduate degree in journalism and mass communications research from New York University in New York. She also has a master’s degree in international service from American University in Washington, D.C., and a master’s degree in hemispheric defense and security from the Universidad del Salvador in Buenos Aires, Argentina, and the Inter-American Defense College in Washington, D.C.