Chief, Office of Citizenship and Applicant
External Affairs Directorate
U.S. Citizenship and Immigration Services
Mariela Melero was appointed chief of the Office
of Citizenship and Applicant Information
Services in May 2018.
Melero previously served as associate director of
the Customer Service and Public Engagement
Directorate from 2012 to 2018.
Under her leadership, CSPE developed and
implemented a new customer service delivery
model. This included increasing access to agency
information and services, promoting transparency between the customer and USCIS
and ensuring the customer and stakeholder feedback loop is seamless.
Before her appointment, Melero was the chief of the Office of Public Engagement.
Melero joined federal service in 1987 as director of Public Affairs for the former
Immigration and Naturalization Service in Houston. She also served as director of the
agency’s regional office for Congressional and Public Affairs in Dallas. In 2003, Melero
joined the agency’s headquarters office in Washington as deputy chief of the newly
established USCIS Office of Citizenship. In 2006, she transitioned to the Office of
Communications as deputy director.
Melero obtained her undergraduate degree in journalism and mass communications research from New York University in New York. She also has a master’s degree in international service from American University in Washington, D.C., and a master’s degree in hemispheric defense and security from the Universidad del Salvador in Buenos Aires, Argentina, and the Inter-American Defense College in Washington, D.C.