Delivering Smarter Digital Services

Kim Baldwin-Sparks

Associate Commissioner for the Office of Electronic Services and Technology

Social Security Administration

Kim began her federal career as a programmer in the Department of Commerce. She came to Social Security in 1991 as a Programmer in the Office of the Commissioner. While working in the Commissioner's Office, she held various technical positions, including IT support, Co-Chair of the Headquarters' LAN Administration Steering Committee and Project Manager for the Iowa Videoconferencing Project.

She spent 10 years in Policy, implementing legislation such as the Intelligence Reform and Terrorism Prevention Act of 2004, for which she successfully redesigned the Social Security Number card. Kim led the five-year development of my Social Security registration and authentication. This transformational system, implemented in 2012, allows SSA customers to conduct business in a secure, easy-to-use portal. Today, about 30 million customers use this portal. In 2013, Kim accepted the prestigious Federal Computer Week Federal 100 award for the successful implementation of my Social Security authentication.

Always loving a challenge, Kim volunteered to lead the agency in developing and implementing the online replacement Social Security Number card project, or iSSNRC. She led the project to its successful implementation in November 2015. Today, through iSSNRC, SSA securely and conveniently issues replacement cards to customers in about half of the U.S.

Kim holds a Bachelor's in Mathematics from the University of Maryland. She lives in Columbia, MD with her husband and daughter.