Delivering Smarter Digital Services

Amira Boland

Customer Experience Detail

Office of Management and Budget

Amira is currently on detail to the Office of Management and Budget to support the implementation of the Customer Experience Cross-Agency Priority Goal and develop a central government Customer Experience capacity as part of the Administration’s Reform Plan and Reorganization Proposal. In her home agency role, she serves as the Deputy Director of the Office of Evaluation Sciences, an interdisciplinary team of experts that translates and tests evidence-based insights into concrete recommendations for how to improve government. She also works as a behavioural economist leading OES collaborations in the Justice space, and has worked on a number of projects focused on improving government operations, which ranges from improving program integrity, to changing the citizen experience interacting with government forms, processes, and information sharing to streamlining government services.

Prior to joining OES, Amira worked as a management consultant serving financial services, international, national, and state-level governmental clients. She was a founder of Deloitte’s US and Canadian Behavioral Insights Groups, and specialized in government reform, citizen experience, performance and impact measurement, social finance, and social enterprise engagements. Before Deloitte, she researched the behavioral tactics of Middle Eastern and North African terrorist organizations. Amira is a graduate of the School of Economics and the Sam Nunn School of International Affairs at the Georgia Institute of Technology.