Managing Director, Digital & Customer Experience Lead
Accenture Federal Services
Chris Zinner leads the Digital and Customer Experience practice within Accenture Federal Services. He specializes in helping organizations transform their customer experience through strategy and technology implementations, leveraging digital at every step of the way. He also cofounded the Accenture Federal Digital Studio, which brings the innovative Service Design practices of Accenture’s Fjord consultancy to federal agencies.
An expert in marketing, sales, and customer service, he has led digital and customer experience transformation programs across both private sector, public sector, and non-profit industries including clients such as USAA, Sprint/Nextel, US Census Bureau, SEC, US Army, IRS, and the World Economic Forum.
Zinner has been with Accenture for 20 years. Prior to Accenture, he served as an officer in the US Army for four years. He lives in Falls Church, VA, with his wife and three children.