Delivering Smarter Digital Services

Example Track 1

Accelerate Government: Using Automation to Improve Customer Experience

Feb 27, 2019

9:45 am - 10:05 am

Mariela Melero

Chief, Office of Citizenship and Applicant
External Affairs Directorate

U.S. Citizenship and Immigration Services

Chris Zinner

Managing Director, Digital & Customer Experience Lead

Accenture Federal Services

One way to improve citizen engagement is by automating as much as possible to create a faster, smoother end-user experience and free IT workers to focus on areas that need more human attention. In this session, we will hear about best practices in automation that advances agencies’ mission to interact more easily with the public.

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