Associate Commissioner for the Office of Electronic Services and Technology
Social Security Administration
Many factors can play into a person’s experience engaging with a government office. Did they find the information they needed? Were their questions answered? Did it go quickly and smoothly? Technology has a leading role in customer engagement, whether the customer’s first engagement is online or working their way through an automated phone system. In this session, we’ll discuss how agencies can pull the pieces together to give the best-possible customer experience.