Delivering Smarter Digital Services

Example Track 1

Government Experience Case Study: Improving How Residents Interact with States, Municipalities

Feb 27, 2019

10:25 am - 10:55 am

David Herlihy

Head of Digital Innovation

Arlington County

From school boards to election boards, from police to public works, state and local governments are at the forefront of citizen engagement, and often on the cutting-edge of innovation. In this session, David Herlihy will share how Arlington County, Va., is using agile development, artificial intelligence and other technical solutions to improve how residents give and receive information – and bringing efficiency to county workers.