Enterprise Solutions Architect,
Office of Government-wide Policy (OGP)
General Services Administration
In order to improve the way government serves the American public, government must first transform the way it does business internally. The bottom line is: sharing common services that support administrative functions makes good business sense. More than 90% of Fortune 500 companies the world over have adopted shared services or a global business service model to improve efficiency and effectiveness. What they tell us over and over is that driving standards in capabilities, data, business processes and technology is the only way to get real value.
Layering on new technology and capabilities without aligning and standardizing business processes, where it makes sense to do so, will not deliver efficiency gains and achieve our missions goals.
Change is difficult and we are just getting started. Realizing the promise of sharing common services is a long-term effort and one that can challenge government leaders to adopt a new lens for decision-making.