Amira Boland

Lead, Customer Experience

Office of Management and Budget

Amira leads Customer Experience at the Office of Management and Budget (OMB) within the Executive Office of the President. In this role, she is coordinating the Customer Experience Cross-Agency Priority Goal as part of the President’s Management Agenda and driving implementation of the Federal government’s first-ever guidance on managing customer experience and improving Federal service delivery. Prior to OMB, she served as the Deputy Director of the Office of Evaluation Sciences, an interdisciplinary team that translates and rigorously tests evidence-based insights into concrete recommendations for how to improve government and led OES’ work in the Justice space. Before joining OES, Amira worked as a consultant serving financial services, international, national, and state-level public sector clients and specialized in government reform, customer experience, performance and impact measurement, and social enterprise engagements. Her interest in behavioral science began researching the behavioral tactics of terrorist organizations while in the Middle East.

Amira is a proud graduate of the Georgia Institute of Technology and loves living in Capitol Hill with her husband and two children.