Agencies have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure, moving to the cloud, using agile digital services and emerging technologies on the front end and capturing and analyzing the data on the backend.

There is still work to be done, however, and the 21st Century IDEA Act -- passed as part of the 2018 NDAA -- has added new priorities for improving and expanding the types of services that agencies offer. Several recent polls and studies have shown that fast and reliable service is an important ingredient in building trust between agencies and their customers. And challenges persist with the digital transformation process, accepting electronic signatures, and delivering self-service options to citizens' mobile devices.

At this event, experts from government and industry will explore the evolution of federal agencies' relationships with digital citizens and how technology can help improve and expand that engagement.

Topics to be addressed include:

  • Speeding the digital transformation process
  • Managing and mining the data from citizen interactions to improve service
  • Automation's role in improving the citizen experience
  • Integrating siloed services into more-flexible digital platforms
  • Securing the transactions and data from digital interactions
  • Making all websites and forms accessible
  • Shared digital services and interagency resources
  • How to gather and incorporate feedback from the users

Sponsors

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Agenda

Tuesday, March 3, 2020

7 AM
8 AM
9 AM
10 AM
11 AM
12 PM
8:30 AM - 8:35 AM Welcome and Opening Remarks
8:35 AM - 8:55 AM Opening Government Keynote
8:55 AM - 9:35 AM Panel: Achieving 21st Century IDEA Compliance
  • G. Nagesh Rao Director of Business Technology Solutions (BiTS) U.S. Small Business Administration
10:20 AM - 10:35 AM Networking Break
11:30 AM - 11:50 AM Government Presentation
  • Drew Zachary Director, Opportunity Project and Co-Director, Census Open Innovation Labs U.S. Department of Commerce

    [Pending Agency Approval]
11:50 AM - 12:10 PM Closing Government Keynote
12:10 PM - 12:15 PM Closing Remarks

Venue

 

Washington Marriott at Metro Center
775 12th St NW | Washington, DC 20005

Metro

The Metro Center Station (red/blue/orange/silver lines) is .1 miles from the hotel and in walking distance.

Parking

Valet parking is available at the front entrance to the Washington Marriott at Metro Center on 12th Street.Please note: Parking is not included with your registration.

CPE

NASBA CPE Registry

In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.

Program Level: Basic with no pre-requisites required

Delivery Method: Group Live, Information Technology - Technical, Registration # 137543

1105 Media is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org

Citizen Engagement Summit

DATE: March 3, 2020

TIME: 7:30AM - 12:15PM

LOCATION: Washington Marriott at
Metro Center
Washington, DC

COST: FREE for Government Attendees*

*Government registrations require a valid .gov/.mil email address or badge on-site

Sponsorships

To learn more about sponsoring this event, please contact:

Kharry Wolinsky
Public Sector 360
kwolinsky@publicsector360.com
703-300-5825