Example Track 1

The AI-Powered Citizen Journey

Mar 03, 2020

9:35 AM - 9:50 AM

Tim Friebel

Strategic Business Consultant

Genesys

Optimizing the experience of citizens engaging with government agencies requires examining every moment of the interaction, the way those moments connect to create an impression, and the unfolding of the ongoing experience. Only then can government improve the citizen experience. Artificial intelligence helps by unifying, orchestrating and optimizing the journey – creating exceptional experiences for customers and employees. During this session, hear how government workers supported by AI technology deliver digital efficiency to citizens – with a human touch.

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