Digital Services DHS
Mr. James Punteney serves as the Executive Director of the Digital Service Directorate (DS), a branch of the U.S. Digital Service, within the DHS Office of the Chief Information Officer (OCIO).
Since joining DS in February 2017, Mr. Punteney has led efforts to improve international travel, help disaster survivors, and modernize the tools and techniques used to build software within the government.
Mr. Punteney previously helped drive the relaunch of the application system for U.S. Customs & Border Protection’s (CBP) Trusted Traveler Program, which allows over six million members to travel hassle-free in and out of the United States. He also led a team of Digital Service engineers, designers, and product managers supporting the Federal Emergency Management Agency (FEMA) with the Grants Management Modernization project, a FEMA-wide initiative to modernize and consolidate existing FEMA grant management systems while reducing costs and increasing impact.
Mr. Punteney has more than 20 years of experience in technology. Prior to joining the federal government, he served as vice president of Product and Engineering at Manzama, a social monitoring platform for legal firms in the United States, Europe, Asia, and Australia. He previously held senior executive positions at Genius Rocket, Transcendigital and other startups.
Mr. Punteney earned a Master of Business at Mendoza College of Business of the University of Notre Dame and a Bachelor of Administration degree in management information systems at Washington State University.