Example Track 1

A Look Ahead at Modernization and Improved Customer Services

Oct 06, 2020

9:40 AM - 10:05 AM

Jonathan Alboum*

Federal CTO and Principal Digital Strategist

ServiceNow

*Providing Session Opening Remarks

Maria Roat

Acting Administrator and Federal Chief Information Officer,

Office of E-Government and Information Technology
Office of Management and Budget
Executive Office of the President

[Pending Agency Approval]

As agencies continue their march to modernization with new systems and processes, it is important not to lose sight of the end result—not just new hardware and software, but the ability to improve how agencies deliver services to their customers. Roat will discuss what’s next on the modernization journey and how agencies are tackling the challenges.

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