Whether it's delivering better care for veterans, transforming internal business processes to make federal employees more effective and efficient, or improving the citizen experience on federal websites, digital government aims to enable better government. New tools and technologies are an essential part of these efforts, but the true transformation takes place in the analog world -- rethinking business processes, changing the workplace culture and elevating services to meet today's customer expectations.

Federal agencies have pursued these goals for years, yet too many digital efforts still fail to deliver as expected. And with a new administration in 2021, reassessment is in store for most every initiative.

Please join us for FCW's 2021 Digital Government Summit, which will explore how agencies can better streamline operations, pursue missions more effectively and deliver greater value to citizens.

Attendees will come away with a better understanding of:

  • How to manage digital services across multiple channels
  • Data’s growing role in user-centric design
  • Common obstacles to digital transformation
  • The importance of self-service in a citizen services strategy
  • Security considerations in digital services
  • Advancements in citizen relationship management
  • Leadership's role in cultivating a culture of innovation
  • Acquisition strategies for digital services
  • Shared digital services and interagency resources


HTML - No Current Item Deck
  • Carahsoft
  • HP
  • Yubico
  • Acquia
  • Splunk
  • Zendesk


Wednesday, March 3, 2021

8 AM
9 AM
10 AM
11 AM
12 PM
8:10 AM - 8:15 AM Welcome and Opening Remarks
8:15 AM - 8:40 AM Opening Government Keynote
8:40 AM - 9:00 AM Master Class I
9:00 AM - 9:40 AM Panel: Guide to Accelerating Secure Digital Transformation
  • Wanda Jones-Heath Chief Information Security Officer United States Air Force

    [Pending Agency Approval]
  • Florence Kasule Director of Procurement United States Digital Service, DOD

    [Pending Agency Approval]
9:40 AM - 10:05 AM Government Presentation
  • Arthur Chin Digital Service Officer HUD

    [Pending Agency Approval]
10:05 AM - 10:15 AM Coffee Break
10:15 AM - 10:45 AM Executive Insights: Benefits of Customer Identity and Access Management (CIAM)
  • Phil Lam Director of the Identity Portfolio, Technology Transformation Services General Services Administration
10:45 AM - 11:05 AM Master Class II
11:05 AM - 11:45 AM Panel: Actionable Steps for Digital CX Modernization
  • Jeff Frederick Sr Solutions Engineer, Federal Yubico
  • Courtney Winship Chief, Digital Services Division,
    Office of Citizenship & Applicant Information Services
    U.S. Citizenship and Immigration Services
  • Debbie Brodt-Giles Data Analysis and Innovation Group Manager,
    National Renewable Energy Laboratory
    Department of Energy

    [Pending Agency Approval]
11:45 AM - 12:15 PM Executive Insights: Leveraging Cloud for Better Constituent Services
  • Juliana Vida Chief Technical Advisor - Public Sector Splunk
12:15 PM - 12:35 PM Master Class III
12:35 PM - 1:00 PM Closing Government Keynote
  • Michael H. Mestrovich Principal Deputy Chief Information Officer Department of State

    [Pending Agency Approval]
1:00 PM Closing Remarks



Washington Marriott at Metro Center
775 12th St NW | Washington, DC 20005


The Metro Center Station (red/blue/orange/silver lines) is .1 miles from the hotel and in walking distance.


Valet parking is available at the front entrance to the Washington Marriott at Metro Center on 12th Street.Please note: Parking is not included with your registration.


NASBA CPE Registry

In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.

Number of CPE Credits: 4

CPE Accreditation: Program knowledge level is overview and there is no prerequisite education or advanced preparation require.

Delivery Method: Group Internet Based

Field of Study: Information Technology

Registration # 137543

1105 Media is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org

Digital Government Summit

DATE: March 3, 2021

TIME: 8:10 am - 1:00 pm
(all times are ET)


COST: FREE for Government Attendees*

*Government registrations require a valid .gov/.mil email address for verification


To learn more about sponsoring this event, please contact:

Kharry Wolinsky
Public Sector 360
[email protected]