Chief Customer Officer
U.S. General Services Administration
Ed Walters serves as GSA’s Chief Customer Officer. In this role, he leads the agency’s Office of Customer Experience (OCE) focusing solely on improving customer experience and fostering a customer-first mentality.
Ed’s spent the last 22 years sharing his expertise in the private and public sectors, most recently serving as Vice President of Marketing and Communications at ACT. Ed’s also previously served as General Manager of Strategy and Research at ConocoPhillips and as Chief Marketing Officer and Principal Deputy Assistant Secretary for the U.S. Army from 2006 to 2009. His career also includes a range of experience such as serving as Brand Manager at Kraft Foods as well as working with start-ups and as an Intelligence Officer for the U.S. Army, during which Ed’s developed successful strategies for customer retention, loyalty, and advocacy.
Ed was awarded the Superior Public Service Medal by the Secretary of the Army. His military awards include the Ranger Tab, Airborne Wings, and Pathfinder Badge. His military education includes the Military Intelligence Officer Basic Course, the Infantry Officer Advanced Course, Combined Arms and Services Staff School, SERE-C training, and the Army Master Fitness Trainer course.
Ed is a graduate of the U.S. Military Academy at West Point. He earned an MBA from the Kellogg School of Management at Northwestern University and an MPA from the Kennedy School of Government at Harvard University.