Example Track 1

Leading by Listening to Your Customers

May 25, 2021

11:00 AM - 11:25 AM

Karen S. Howard

Director, Office of Online Services


This session will talk about how IRS’s office of online services is listening to its customers feedback and leading the effort to improve their digital experiences. Specifically, it will focus on three key digital tools that have been implemented recently to improve the tax paying communities experience with the IRS: Taxpayer Digital Communications, Tax Professional Account, and Multilingual Support for Limited English Proficient Taxpayers .