Example Track 1 -- FCW

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Example Track 1

Opening Keynote: Veterans Affairs Tuesday May 25 8:35 AM - 9:05 AM

Dean Scontras*, Senior Director of Public Sector, Auth0

*Providing Session Opening Remarks

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Digital Transformation and Customer Engagement at Federal Student Aid Tuesday May 25 9:25 AM - 9:50 AM

Wendy Bhagat, Director, Product Marketing & Delivery Group, Federal Student Aid, U.S. Department of Education
Jessica Barrett Simpson, Program Manager, Digital and Customer Care, Office of Federal Student Aid, U.S. Department of Education

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Building a Better User Experience at CMS Tuesday May 25 10:15 AM - 10:40 AM

Rachael Horvath, Deputy Director, Web and Emerging Technologies Group, Centers for Medicare and Medicaid Services

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Technology Insights: Red Hat Tuesday May 25 10:40 AM - 11:00 AM

Brad Scalio, Associate Principal Architect, Red Hat

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Leading by Listening to Your Customers Tuesday May 25 11:00 AM - 11:25 AM

Karen S. Howard, Director, Office of Online Services, IRS

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2021: The Year of the Hybrid and Implications for Operating in “The New Normal" Tuesday May 25 11:25 AM - 11:45 AM

Jim Richberg, Field CISO, Fortinet

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GSA's Customer-Centric Approach to Better Service Delivery Tuesday May 25 11:45 AM - 12:10 PM

Julie Strothman, User Experience Team Manager, 18F, General Services Administration
Ed Walters, Chief Customer Officer, U.S. General Services Administration

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