Example Track 1

Executive Insights: Benefits of Customer Identity and Access Management (CIAM)

Mar 03, 2021

10:15 AM - 10:45 AM

Phil Lam

Director of the Identity Portfolio, Technology Transformation Services

General Services Administration

Troy Schneider



Identity and access management is not just for employees. As more government services are delivered digitally and directly, agencies must deliver secure authentication, privacy protection and a user experience that matches that of leading online retailers. This session will explore the planning and governance required, and the platforms that make it possible.