Nicholas Langle
Lead User Experience Software Developer
National Renewable Energy Laboratory
Courtney Winship
Chief, Digital Services Division,
Office of Citizenship & Applicant Information Services
U.S. Citizenship and Immigration Services
User-centered design practices can seem like more art than science, but clear metrics and rigorous analytics are essential to successful CX. Panelists will share their playbooks and best practices, and discuss the options for finding or developing the necessary expertise.
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