Director, Field Services Division
U.S. Coast Guard
Ernie is responsible for global Command, Control, Communications, Computers, and Information Technology (C4IT) operations throughout the Coast Guard, with oversight of the Centralized Service Desk and 70 regional support centers. He is also leading the Coast Guard's effort to adopt the Department of Defense Enterprise Service Management Framework (DESMF) as part of the Coast Guard's C4IT business model. The focus of this effort is to improve service management across the Coast Guard, primarily through the implementation of standard management processes, metrics, and tools. Ernie began his career with the U.S. Coast Guard in May of 2003, and has held positions in web application development, systems administration, and information security. His previous assignment was as the IT Division Chief for the U.S. Coast Guard Base Boston, responsible for delivering IT services throughout the Northeastern United States.