• Herb VanHook
  • Maria Roat
  • Brandon Bouier
  • Tom Cochran
  • Mika Cross
  • Matthew Dingee
  • John Heneghan
  • Jim McLaughlin
  • Lakshima Grama
  • Jacob Parcell
  • Andrew Tarver
  • Lisa Wolfisch
  • Angela Fultz Nordstrom
  • Rick DeLappe, NPS
  • Janelle Smith, US Forest Service
  • David Eide, GitHub
  • Dr. David Bray, FCC
  • Mark Rybchuk, Hootsuite
  • Margaret Graves, OMB


On February 22nd, FCW held its Citizen Engagement Summit , focused on how agencies can meet the demand of the digital citizen as they design, develop and field a new class of digital services.

If you missed the Conference, you can download additional content below to learn more about this topic.

Foster Citizen Engagement

For agencies to truly engage with citizens requires not only technology, but a culture of empathy. Technology has helped agencies transform how they deliver services and information to their citizens—from applying for a job or benefits to getting a question answered. However... Read the full summary here.

Make Citizen Engagement Part of the Culture

Agencies must transform priorities and operations to focus on the citizen. A commitment to developing a strong customer relationship is central to the success of any organization. For some government agencies... Read the full summary here.


Wednesday, February 22, 2017

7 AM
8 AM
9 AM
10 AM
11 AM
12 PM
1 PM
8:30 am - 8:35 am Opening Remarks
8:35 am - 9:05 am Opening Government Keynote: Building a Citizen Engagement Ecosystem
9:05 am - 9:45 am Government & Industry Panel: Transformative Strategies, Tools & Technologies
  • Brandon Bouier Engineer Defense Digital Service, Pentagon
  • Tom Cochran Chief Digital Strategist & VP of Public Sector Acquia
  • Mika Cross Director of Strategic Communications, Digital and Public Engagement for the Veterans' Employment and Training Service Department of Labor
  • Matthew Dingee Lead UX Designer, USAJOBS Office of Personnel Management
9:45 am - 10:05 am Networking Break
10:05 am - 10:35 am An Agile Approach to Digital Services
  • Opening Remarks by John Heneghan Vice President CGI Federal
  • Jim McLaughlin Executive Director, Targeting and Analysis Systems Program Directorate, Office of Information and Technology U.S. Customs and Border Protection, Department of Homeland Security
10:35 am - 11:15 am Government & Industry Panel: Path to Improved Citizen Engagement
  • Lakshmi Grama Associate Director for Dissemination and Digital Communications, Office of Communications and Public Liaison National Cancer Institute, National Institutes of Health
  • Jacob Parcell Manager, Mobile Programs Office of Citizen Services and Innovative Technologies, GSA
  • Andrew Tarver Global Business Services IBM
  • Lisa Wolfisch Deputy Director, Center for New Media and Promotion U.S. Census Bureau
11:15 am - 11:55 am Keeping Pace with Changing Strategies for Citizen Engagement
11:55 am - 12:55 pm Lunch & Government Keynote: New Strategies for Engagement
12:55 pm - 1:25 pm Afternoon Government Keynote: Citizen Engagement from the Outside In
1:25 pm - 1:30 pm Closing Remarks


HTML - No Current Item Deck
  • Acquia
  • BMC
  • IBM
  • NIC
  • CGI
  • DLT GitHub
  • Hootsuite
  • Excella Consulting
  • AKA Enterprise Solutions
  • OpenText