On February 22nd, FCW held its Citizen Engagement Summit , focused on how agencies can meet the demand of the digital citizen as they design, develop and field a new class of digital services.
If you missed the Conference, you can download additional content below to learn more about this topic.
Foster Citizen Engagement
For agencies to truly engage with citizens requires not only technology, but a culture of empathy. Technology has helped agencies transform how they deliver services and information to their citizens—from applying for a job or benefits to getting a question answered. However... Read the full summary here.
Make Citizen Engagement Part of the Culture
Agencies must transform priorities and operations to focus on the citizen. A commitment to developing a strong customer relationship is central to the success of any organization. For some government agencies... Read the full summary here.