Opening Government Keynote: Building a Citizen Engagement Ecosystem

Feb 22, 2017

8:35 am - 9:05 am

Maria Roat

Chief Information Officer

Small Business Administration

Keynote Opening Remarks by Herb VanHook

Chief Technology Officer

BMC Software

The Small Business Administration has discovered that the more successful it is in engaging with citizens online, the more important it becomes to take a cohesive approach to managing citizen engagement. Ms. Roat will discuss the benefits and challenges that come with coordinating citizen services across multiple channels.

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