Federal Deputy Chief Information Officer
White House Office of Management and Budget
More often than not, when developing digital services, agencies think about it from a service-provider perspective, with a focus on how a given service fits within its own operations. The result? Digital services silos, which make it difficult for citizens being served. Ms. Graves will talk about how to look at citizen engagement from the outside in, with the goal of creating a more user-friendly, navigable environment.