Afternoon Government Keynote: Citizen Engagement from the Outside In

Feb 22, 2017

12:55 pm - 1:25 pm

Margaret Graves

Federal Deputy Chief Information Officer

White House Office of Management and Budget

Keynote Opening Remarks by Mark Rybchuk

Federal Government Lead


More often than not, when developing digital services, agencies think about it from a service-provider perspective, with a focus on how a given service fits within its own operations. The result? Digital services silos, which make it difficult for citizens being served. Ms. Graves will talk about how to look at citizen engagement from the outside in, with the goal of creating a more user-friendly, navigable environment.

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