Keeping Pace with Changing Strategies for Citizen Engagement

Feb 22, 2017

11:15 am - 11:55 am

Rick DeLappe

Program Manager

National Park Service
Recreation One Stop/

Janelle Smith

Public Affairs Specialist

US Forest Service
Recreation One Stop/

Mr. DeLappe and Ms. Smith will discuss strategies the team is using to keep pace with the latest technology and best practices for citizen engagement. For five years, the team established ten different touchpoints with the public, industry, partners and stakeholders as it developed a request for proposals for the next generation of its platform. This approach provided a means for the team to meet and anticipate user needs and expectations, as well as to forecast technological developments.

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