Cloud Computing Program Manager
Advanced Networking Technologies Division
Information Technology Laboratory (ITL)
National Institute of Standards and Technology
One of the foundations of a cloud initiative is the service level agreement (SLA). Yet agencies often have found it difficult to define SLAs that achieve the intended results. In our afternoon keynote, Mr. Bohn will discuss a NIST effort to leverage a forthcoming ISO standard to create a government-wide base model for SLAs that can be tailored to meet the needs of individual agencies.