Chief Information Officer
Small Business Administration
Given enough money and the right technology, any agency can put digital services into the field. But in the long run, that is not enough. What an agency really needs is a culture of innovation—one that fosters creativity and experimentation, allowing new ideas to take hold even when financial resources are constrained. Ms. Roat will discuss the different ways in which the Department of Transportation is institutionalizing innovation and developing new services at the grassroots level.