Chicago

Mayor Richard Daley

Years in office: 9

City's Web site: www.ci.chi.il.us

2000 technology expenditures: Approximately $15 million for technology development.

On technology: "Systems won't help you if you don't fix the underlying processes or if you fail to train the people who will be using the technology. You have to make sure that there is a cost-benefit or payback potential for every use of technology."