Steve Kelman check in with another startup firm finding its way into government IT.
Steve Kelman notes the strong indicators that the U.S. Digital Service -- and a commitment to digital government more broadly -- are now integral to the federal ecosystem.
To effectively deliver a 21st century experience, agencies must prioritize modernizing digital call centers with these emerging technologies.
The White House is considering whether to formalize the customer experience officer role, but also thinking about the position's impact on IT.
A U.S. Digital Service veteran is looking for civil servants and other federal IT stakeholders to talk about governance obstacles that hinder successful acquisition and deployment of big and small technology projects.
The upcoming group is the most diverse cohort to date, including 34 fellows that will work across 22 federal agencies.
The lines for early voting in Georgia are a sign of citizen engagement, Steve Kelman writes. But they're at least partly due to a new digital voting system.
GSA's COVID-19 data aggregation operation sharpens information and services as pandemic continues.
The Small Business Administration is using a commercial off the shelf software as a services platform to process applications for its loan forgiveness relief program.
User apps are a key for African American History and Culture museum's post COVID-19 exhibits, according to a top developer.
While threats to election infrastructure endure, experts are telling the public not to lose sight of the many security gains that have been put in place over the last four years.
Online influence operations are often easy and cheap to set up with open source tooling, according to new research from Cisco Talos.
Reimagining form-based data collection as a shared service could transform many agencies' operations.