A computer system outage that led to long passenger lines at international airports across the country on Aug. 19 was caused by a software bug, according to Customs and Border Protection.
With a fall deadline looming, so far just three awards have been made against the $50 billion governmentwide Enterprise Infrastructure Solutions telecom modernization contract.
The Defense Department's chief financial experts explained how the second audit will leverage the benefits of the first.
In the era of big data, comprehensive CX programs are recommended for any enterprise to understand every aspect of customer interaction and perception. Though much has changed, that old adage that "the customer is always right" endures.
Three smaller vendors on the government-wide Enterprise Infrastructure Solutions Contract are likely to be approved to accept task orders in the coming months, according to the latest data from the General Services Administration.
A new review board will to supervise agency procurement of TBM tools and services and make recommendations about acquisition and deployment strategies.
The inspector general at IRS wants the agency to ditch its error prone and largely manual process for examining amended individual tax returns and allow users to submit their changes through the same streamlined e-filing portal used for original returns.
The policies are now properly aligned, but successful execution will require structural changes.
The National Nuclear Security Administration tells Congress it has more ideas for hybrid cloud platforms on its secure enterprise network.
CIOs want FITARA scoring to grow as federal IT does, but not sprint ahead.
The Justice Department intends to leverage the Enterprise Infrastructure Solutions contract to drive modernization.
What is an electronic health records system? A GAO audit found VA officials are still struggling with that question when it comes to their 30-year-old legacy system.
The Defense Department's inspector general said contractors fail to follow cybersecurity guidelines for controlled unclassified information.
Federal legislative networks can take a page from state playbooks and harness innovative cloud and procurement techniques for their modernization efforts.
Agencies that embrace transparency, collaboration and meritocracy as foundational values will have more success adapting to a fast-moving and increasingly ambiguous future.
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Cloud adoption is being driven by broader pressure on agencies and maturation of the Federal Risk and Authorization Management Program.
Rather than getting to the point of no return, agencies should manage cybersecurity through preventative action, technological excellence, hygiene and training.
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