Agencies that fail to modernize their IT environments accrue significant debt. In this IDC report you’ll discover an ideal path to modernization and how to ensure your IT department operates at peak productivity while significantly reducing costs.
In the era of big data, comprehensive CX programs are recommended for any enterprise to understand every aspect of customer interaction and perception. Though much has changed, that old adage that "the customer is always right" endures.
Three smaller vendors on the government-wide Enterprise Infrastructure Solutions Contract are likely to be approved to accept task orders in the coming months, according to the latest data from the General Services Administration.
A new review board will to supervise agency procurement of TBM tools and services and make recommendations about acquisition and deployment strategies.
The inspector general at IRS wants the agency to ditch its error prone and largely manual process for examining amended individual tax returns and allow users to submit their changes through the same streamlined e-filing portal used for original returns.
The policies are now properly aligned, but successful execution will require structural changes.
The National Nuclear Security Administration tells Congress it has more ideas for hybrid cloud platforms on its secure enterprise network.
CIOs want FITARA scoring to grow as federal IT does, but not sprint ahead.
The Justice Department intends to leverage the Enterprise Infrastructure Solutions contract to drive modernization.
What is an electronic health records system? A GAO audit found VA officials are still struggling with that question when it comes to their 30-year-old legacy system.
The Defense Department's inspector general said contractors fail to follow cybersecurity guidelines for controlled unclassified information.
Federal legislative networks can take a page from state playbooks and harness innovative cloud and procurement techniques for their modernization efforts.
Agencies that embrace transparency, collaboration and meritocracy as foundational values will have more success adapting to a fast-moving and increasingly ambiguous future.
The potential of 5G telecommunications technology has garnered new attention and focus from the Defense Department, but it may not be that big of a deal for military tech.
Federal agencies have generally positive experiences working with shared service providers to report spending data, according to a new government watchdog study.
A squabble over protecting incumbent federal users in the recently auctioned 24 GHz spectrum points to breakdown in collaborative process, Democrats on the House spectrum panel say.
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If agencies find themselves continually in fire-fighting mode with their security, they likely need a better security architecture -- not just another product.
CIOs can use hard data to help add value to the modernization discussion.
A government-backed school for cyber modeled on West Point or the Naval Academy could provide military and civilian agencies sorely needed operators.
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