To effectively deliver a 21st century experience, agencies must prioritize modernizing digital call centers with these emerging technologies.
Steve Kelman thinks more organizations should take a lesson from the Peak Academy's commitment to incremental change.
It's time to start talking about the next steps we need to take to ensure that our IT infrastructure and tools can continue to support the remote workers, while providing state-of-the-art, timely customer service
Steve Kelman checks in with longtime VA leader Ed Meagher, who was recently honored for a lifetime of citizen service.
The bipartisan Pandemic Federal Telework Act would make technology and security an integral part of telework planning and data reporting.
The lines for early voting in Georgia are a sign of citizen engagement, Steve Kelman writes. But they're at least partly due to a new digital voting system.
COVID-19 has shown the importance of the extensibility and scalability of the cloud and has been a forcing factor, expediting modernization initiatives – including security modernization.
Steve Kelman takes issue with using the government's purchasing power to push unrelated political goals.
While the goal of Cybersecurity Maturity Model Certification is to establish a unified standard for cybersecurity practices across the DOD, it does not directly address specific control expectations or risks associated with organization-specific threat actors.
Steve Kelman looks at how a tale of cancel culture in the U.S. was misunderstood in China.
Investing in IT modernization is not an either-or proposition, Rep. Connolly writes. This pandemic has presented Congress a choice: We can put our head in the sand and pretend these failures didn't happen, or we can take action to be prepared for the future.
Taxpayer money spent on the response to the pandemic should be targeted and temporary, with significant transparency and accountability, and should not include a proposed $1 billion addition to the Technology Modernization Fund.
Attempting to modernize without a comprehensive approach that accounts for an agency's culture, engages its workforce and addresses critical business practices can actually create new or additional challenges that limit effectiveness and negatively affect mission outcomes.
Steve Kelman looks at the efforts of a non-traditional contractor to bring new firms into the fold.
Few things will derail a project as fast as a lack of focus on mission outcomes and maintaining trust.