Steve Kelman considers new research on posture and perception -- and argues that Washington should take a lesson from academic debate.
If top executives won't get personally involved in your major IT projects, "consider non-IT alternatives for achieving the policy goals."
A former Digital Service specialist at the Department of Veterans Affairs explains efforts to transition government from a legacy "project" approach to a more user-centered "product" method.
Years after OMB began pushing the idea of soft paternalism in federal programs, a GSA office is quietly leading cutting-edge efforts.
The Federal Cloud Computing Strategy takes a thoughtful approach to IT modernization.
No matter how "smart" a cybersecurity system and program is, there will always be a vulnerability if it's designed to play defense.
Steve Kelman is in Taiwan, and has some first-hand observations of the resistance to Chinese control.
To support long-term modernization initiatives, agencies must invest in skilled staff and open, automated and collaborative processes.
Cloud adoption is being driven by broader pressure on agencies and maturation of the Federal Risk and Authorization Management Program.
In the era of big data, comprehensive CX programs are recommended for any enterprise to understand every aspect of customer interaction and perception. Though much has changed, that old adage that "the customer is always right" endures.
How the program Coding it Forward is building opportunity for budding government data scientists.
Rather than getting to the point of no return, agencies should manage cybersecurity through preventative action, technological excellence, hygiene and training.
Data can mislead, Steve Kelman notes, but the most common risk factors are relatively easy to spot.
The policies are now properly aligned, but successful execution will require structural changes.
Steve Kelman digs deeper into the ways non-traditional contractors are changing the federal IT community.
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Steve Kelman argues that Chinese spying through the popular video-sharing app is less of a threat than TikTok's impact on young users' brains.
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A government-backed school for cyber modeled on West Point or the Naval Academy could provide military and civilian agencies sorely needed operators.
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