Students drawn to digital government are bringing desperately needed skills (and enthusiasm) to agencies that are willing to engage, Steve Kelman writes.
Modern use of BPR can create cost savings by focusing on problem definition and clarity of roles and responsibilities vs. people's individual performance -- not by targeting budget or staff cuts.
Steve Kelman argues that government innovation needs more of the latter.
A series of well-intended cloud initiatives have left agencies with unforeseen security challenges, but overcoming them is not hard if you know where to look.
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Steve Kelman finds shifting influences, a domain-name dispute and some questionable marketing campaigns.
An organization can't put a blockchain vision in motion unless employees understand and buy into the impact it will have on them, the entire organization and its business processes
Steve Kelman takes issue with jargon that serves mainly to create artificial distinctions from the private sector.
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