To satisfy citizens' digital expectations, agencies should shift their focus from exceeding expectations to improving the customer service experience.
The law's success hinges on a culture change from blame-setting to measuring progress toward desired goals.
The budget meetings might happen in Washington, but agency IT has some surprising centers of gravity.
In the first of three columns, a former government executive discusses what's really needed to prevent another massive data breach.
The agency's latest approach to telecom contracting builds on its past successes while embracing competition and innovation.
A few key considerations can make it a little easier to choose a cloud provider in a complex regulatory landscape.
September 30 is much closer than it seems, and even a continuing resolution could run into snags.
Assessing your employees' abilities and identifying skills gaps require a less subjective approach.
When it comes to managing a winning IT team, trust, training and executive-level support are essential.
Federal IT leaders can more effectively promote innovation at their agencies by promoting an organizational climate that is open to risk and change.
Federal CIO Tony Scott said he would declare victory for FITARA if it helped agencies determine their most important IT assets.
Leadership changes don’t have to be painful. Here are some tips for easing the transitions.
By designing security training tailored to employees’ behavior, agencies can quickly reduce risk -- and save time and money
When it comes to cybersecurity, the SAFETY Act deserves a second look, but companies should also consider commercial coverage.
The White House could use a push to pick up the pace on shared services and lock in the benefits for future administrations.
In the latest issue: Looking back on three decades of big stories in federal IT.
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