Steve Kelman suggests that innovative experiments at state DMVs show the potential for creating dramatically different customer relationships.
By applying a long-term mindset to strategic cost-saving initiatives, agencies can reshape how IT supports mission delivery.
Not every great technology starts in Silicon Valley.
Cloud apps can turbocharge an agency's productivity, but only if the connectivity is tuned to support them.
FCW's cartoonist comments on Congress' new IT overseers.
Never mind who was behind the breach -- there are some clear lessons for those who would like to avoid a repeat.
Steve Kelman spotlights the way some hospitals are using survey results to radically improve customer service.
Steve Kelman notes that sometimes the most effective efforts are also the easiest.
By putting the government's management of IT acquisitions and operations on the High Risk List, GAO has ensured it will finally get the attention it deserves.
Steve Kelman calls attention to a private-sector experiment that holds important lessons for federal managers.
Poor execution, not poor planning, derails many new programs, but there are steps agencies can take to stay on track, despite the coming leadership changes.
Stephen Frost argues that we may be missing the real story in IT innovation.
Steve Kelman adds another reason for feds to avoid bureaucratese.
Congressional oversight is essential to ensuring compliance with cybersecurity legislation. Here are three ways lawmakers can improve that oversight.
Steve Kelman shares a list of top blogs, and makes his own case for why blogging is worth the investment.
Nominations are now being accepted for the 2017 Federal 100 Awards.
Submit yours today!
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