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The Lectern

Opinion that Matters

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    people and data (Lightspring/Shutterstock.com)

    Improving government services in 2020

    Martha Dorris offers 10 predictions for how agencies will improve CX this year. 02/18/2020

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    eyes peering from behind data

    Is it time for a national Digital Bill of Rights?

    A Commission on Privacy and Data should be created to develop legislation, taking the EU's General Data Protection Regulation and the California Consumer Privacy Act as a starting point to extend protections to individuals regarding data and privacy. 01/28/2020

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    shutterstock image By enzozo; photo ID: 319763930

    What to watch in federal IT in 2020

    This will be the year when IT governance practices drive a new wave of mission benefits, rather than just better control over IT infrastructure spending. 01/15/2020