Dan Chenok digs into government's history of IT-driven transformation.
Government leaders should examine how the private sector addresses massive vulnerabilities and inherent instability through collaboration.
Steve Kelman reports on what prompted Kelly O'Connor to take an rather unusual career turn.
Now it's time for federal contractors to follow suit.
When it comes to discussion of government contracts, Steve Kelman contends that "the L word" comes up far too often.
By automating mundane administrative tasks, AI creates work experiences that unleash productivity, bringing out the best in human workers.
CIOs should consider infrastructure improvements to make sure agencies get the most out of IT modernization.
IT security and HR shops must align their policies and activities to tackle the threat of data exfiltration.
Students drawn to digital government are bringing desperately needed skills (and enthusiasm) to agencies that are willing to engage, Steve Kelman writes.
Identify customers, listen to their needs and map their journeys to identify pain points and areas for improvement and reinvention.
Modern use of BPR can create cost savings by focusing on problem definition and clarity of roles and responsibilities vs. people's individual performance -- not by targeting budget or staff cuts.
Steve Kelman argues that government innovation needs more of the latter.
A series of well-intended cloud initiatives have left agencies with unforeseen security challenges, but overcoming them is not hard if you know where to look.
It has long been assumed that empowering employees can boost an organization's performance, Steve Kelman notes, but new research finally delivers the data to prove it.
The latest rankings find agencies' scores flat -- and still far behind commercial averages.
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Steve Kelman argues that we all should be much more willing to ask for help.
More from Steve Kelman
Martha Dorris offers 10 predictions for how agencies will improve CX this year.
A Commission on Privacy and Data should be created to develop legislation, taking the EU's General Data Protection Regulation and the California Consumer Privacy Act as a starting point to extend protections to individuals regarding data and privacy.
This will be the year when IT governance practices drive a new wave of mission benefits, rather than just better control over IT infrastructure spending.
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